Shipping & Return Policy
Shipping & Returns Policy
At Loya Bella, we take shipping and customer satisfaction seriously. Our goal is to deliver your order in a timely, reliable, and transparent manner. Please review the following policy carefully.
---
🕐 Processing Time
All orders are processed and dispatched within **1–2 business days** after payment confirmation. You will receive a shipping confirmation email with tracking information as soon as your order is shipped.
---
🚚 Estimated Delivery Times
Shipping times may vary depending on your location and the shipping method selected.
- **United States:** 5–8 business days
- **Europe:** 7–12 business days
- **Rest of the World:** 10–20 business days
Please note that these are estimates and not guaranteed delivery windows.
---
📦 Shipping Carriers
We partner with trusted logistics providers including:
**USPS, FedEx, DHL, YunExpress**, and other reliable local and international carriers depending on your shipping destination.
---
📍 Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing your **tracking number**. You can use this number to monitor your order's progress **from dispatch to delivery**.
You can also track your order anytime using our **[Track Your Order](https://www.loyabella.com/apps/track123) page** on the website.
---
🌍 Customs & Import Taxes
International orders may be subject to customs duties or import taxes upon arrival. These charges are the responsibility of the buyer.
Loya Bella is not responsible for delays caused by customs inspections.
---
🔁 Returns & Exchanges
We stand behind the quality of our products. If your item arrives **damaged, incorrect, or incomplete**, we will gladly offer a refund or replacement.
✅ Return Eligibility:
- You must notify us **within 7 business days of delivery**.
- Include clear photos/videos showing the issue.
- The product must be unused and in original condition (for non-defective returns).
Returns that meet these conditions will be processed promptly.
---
♻️ Unconditional Return Products
Some items are marked with our **“Unconditional Return”** label, which means you may return the item for any reason within **15 days of delivery**. You’ll see this clearly marked on the product page if applicable.
**Note:** Items marked as *“non-returnable”* (e.g. personal care, hygiene-sensitive items) cannot be returned unless damaged or defective.
---
🧠 Please Consider Before Ordering:
- **Colors may appear differently** on screens than in real life due to lighting conditions and device calibration.
Natural material textures may also vary slightly from item to item.
- Please **review product descriptions, sizing charts, material details**, and shipping times carefully before completing your purchase.
If you’re unsure about an item or need more information, feel free to email us at:
📧 **support@loyabella.com** — we're happy to assist you.
---
🤝 Our Commitment
At Loya Bella, your satisfaction is our top priority. We strive to ensure every package arrives as expected, and every concern is addressed with fairness and clarity.
Thank you for choosing us!
